Privacy Policy

The data controller for personal data collected through the Services is Cesame Inc.

For any questions regarding this policy or the exercise of your rights, you may contact us at: support@cesame.live.

This policy applies to personal data we process as data controller when you use the Services as a Fan, Creator, or website visitor.

It does not cover processing carried out by other Users on their own behalf, nor third-party sites or services accessible via external links, which remain subject to their own privacy policies.

Depending on your use of the Services, we may process the following categories of data:

• Identification and account data: email address, account identifiers, account type (Fan or Creator), date of birth, preferred language.
• Profile data: username, biography, country, category, social media links, profile images, and public content you choose to publish.
• Communication data: messages exchanged through the Services, support requests, and, where applicable, metadata associated with Sessions.
• Transaction data: information relating to payments and payouts, processed through our payment providers; Cesame does not store your full banking details.
• Technical and connection data: device identifiers, push notification tokens, technical logs, security and abuse prevention data.
• Usage data: aggregated or pseudonymized information about how you interact with the Services, where permitted by law.

We use your personal data notably to:

• provide, operate, and improve the Services, including connecting Creators and Fans;
• create and manage your Account, authenticate your access, and ensure platform security;
• process payments, payouts, and related operations through our providers;
• moderate public Content, prevent abuse, and maintain a safe environment, including through automated tools and human review;
• send you communications relating to the operation of the Services, including transactional notifications;
• comply with our legal obligations and respond to requests from competent authorities.

Under the GDPR, our processing relies on one or more of the following legal bases: performance of the contract between us when you use the Services; our legitimate interest in ensuring security, moderation, and improvement of the platform, where such interest is not overridden by your rights; your consent, where required, notably for certain notifications or cookie-like technologies; compliance with legal obligations to which we are subject.

As part of our commitment to maintaining a safe space, we may analyze certain public or discovery-visible Content using automated tools and human review.

Private exchanges between Users are not systematically monitored. However, we may access certain data where necessary to investigate a report, enforce our Terms of Service, protect personal safety, or comply with a legal obligation.

We may disclose your personal data to the following categories of recipients:

• payment service providers, including Stripe, for processing transactions and payouts;
• hosting, infrastructure, real-time communications, and technical service providers necessary to operate the Services;
• analytics and audience measurement providers, in connection with the cesame.live website and subject to applicable choices;
• administrative or judicial authorities, where required by law or to protect our legitimate rights.

Some of our providers may be located outside the European Economic Area. Where such transfers occur, we ensure they are governed by appropriate safeguards under the GDPR, such as standard contractual clauses or adequacy decisions, as applicable.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and thereafter for applicable limitation or legal retention periods.

Account data is generally retained while your Account is active, then deleted or anonymized within a reasonable period after closure, subject to legal obligations or the need to establish, exercise, or defend legal claims.

Subject to applicable regulations, you may exercise the following rights:

• right of access and rectification;
• right to erasure ("right to be forgotten");
• right to restriction of processing;
• right to data portability;
• right to object, including to processing based on legitimate interest;
• right to withdraw your consent at any time, without affecting the lawfulness of prior processing.

To exercise your rights, send your request to support@cesame.live. We may ask for additional information to verify your identity.

If you believe, after contacting us, that your rights are not being respected, you may lodge a complaint with the French data protection authority (CNIL) or the supervisory authority in your country of residence.

We implement appropriate technical and organizational measures to protect your personal data against destruction, loss, alteration, unauthorized disclosure, or access.

No method of transmission or storage is completely infallible, and we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your login credentials.

The Services are reserved for adults. We do not knowingly collect personal data from minors. If we learn that a minor is using the Services, we will take appropriate measures, which may include deleting the relevant Account.

The cesame.live website may use cookies or similar technologies for operation, audience measurement, or experience improvement, in accordance with applicable regulations.

Where required, your consent will be obtained before non-essential cookies are placed. You may configure your browser to refuse certain cookies, subject to possible degradation of some website features.

We may update this Privacy Policy to reflect changes in the Services, regulations, or our practices. The date of last update will be indicated at the top of the document.

In the event of a material change, we may notify you by any appropriate means. We encourage you to review this page regularly.

For any questions regarding this policy or your personal data:

Cesame Inc — support@cesame.live